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How is my package delivered?
All packages are delivered via FedEx or USPS. The courier delivers between Monday and Friday. FedEx Saturday service may be available if your order is placed no later than Thursday at 3PM EST.
How much will I pay for shipping?
If your order is above $150 USD, shipping is free. Any order totaling below $150 USD, you will pay a standard shipping rate that will be calculated at checkout.
How long until I receive my items?
If the items you ordered are in stock, we will give it to the courier within 1 business day. If shipping using FedEx or USPS Priority Mail, this means that you will receive your order in 2-3 business days. USPS First Class Mail shipping is usually received within 4 days.
If the items you ordered are not in stock in our shop, it takes about 2-3 weeks to get it to you, provided the item is in stock with our supplier. If this is not the case, we will provide you with an estimated delivery time.
How will I know the delivery time?
As soon as the order is ready to be shipped, you will receive an shipment confirmation email that includes tracking information which will provide you with an estimated delivery date.
If I buy several items, will they be delivered together?
If you order more than one item, we will do our best to send everything together. We like to consider the environment, so if you are not in a hurry for a specific item, we will send everything in one shipment once we have the complete order ready (unless there is an item with an extraordinary delivery time).
Customs Information
FitEyes will not be liable for packages refused or held by customs for delivery.
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges FitEyes has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
Further Questions
If you have any further questions regarding shipping or any other subject, please feel free to contact us and we will be happy to assist you.